Politique de remboursement

Returns & Right of Withdrawal (EU/EEA)

Merchant: HOLYTOE
Address: Loosduinsekade 237, 2571BZ The Hague, The Netherlands
Email: info@holytoe.com

Last updated: 31 December 2025

This policy applies to consumers in the EU/EEA who buy from us online.

1) Your 14-day right of withdrawal (cooling-off period)

When you buy from us online, you generally have the right to withdraw from your purchase within 14 days, without giving any reason. European Union+1

  • Goods (one-off orders): the 14 days start the day after you (or someone you designate) receive the goods. European Union

  • Subscriptions / regular deliveries: the 14 days start the day after you receive the first delivery. European Union

To use your right of withdrawal, you must notify us within those 14 days by an unequivocal statement (e.g., by email to info@holytoe.com). European Union

After you notify us, you have another 14 days to send the goods back. European Union

2) Hygiene product exception (socks) — no returns once unsealed

Our socks are a hygiene product. Therefore, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery. EUR-Lex+2Wetgeving UK+2

This means:

  • ✅ Returns are only accepted if the socks are unworn, unwashed, and still sealed in their original hygienic packaging.

  • ❌ If the hygienic seal is broken/opened after delivery, we cannot accept a return.

Important: This rule applies to sealed hygiene goods. Please keep the hygienic seal intact if you may want to return your order. EUR-Lex+1

3) Conditions for accepted returns

If a return is accepted (for example, because the item is still sealed), the returned goods must be:

  • unused and in resalable condition

  • complete, with original packaging and the hygienic seal intact

We may refuse a return that doesn’t meet these conditions where legally permitted.

4) Refunds (when a withdrawal/return is valid)

If you withdraw validly and the return is accepted, we will refund:

  • the price you paid for the returned product(s), and

  • the cost of standard outbound shipping (if you paid extra for an upgraded shipping option, that extra is not refunded). European Union

Refund timing: within 14 days after we are informed of your withdrawal. We may wait to refund until we have received the returned goods (or you provide evidence you sent them). European Union

Refunds are made using the same payment method you used, unless we agree otherwise. European Union

5) Return shipping costs

If you withdraw and the return is accepted, you are responsible for the direct cost of return shipping, unless we explicitly state otherwise.

6) Defective items / wrong item (your legal guarantee)

The hygiene seal exception does not limit your rights if the goods are defective or you received the wrong item. In the EU you have a minimum 2-year legal guarantee for faulty/non-conforming goods. Contact us and we’ll offer an appropriate solution (replacement or refund, as applicable). European Union+2eccnet.eu+2

7) How to request a withdrawal/return or report a problem

Email: info@holytoe.com
Please include:

  • your order number

  • your full name + address

  • what you want (withdrawal/return request, replacement, or defect report)

  • photos (if the item is defective or damaged)

If we confirm a return is possible, you will receive return instructions.

Model Withdrawal Form (EU)

(Complete and send this only if you wish to withdraw.)

To: HOLYTOE, Loosduinsekade 237, 2571BZ The Hague, The Netherlands
Email: info@holytoe.com

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date: